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Returns & Refunds Policy

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Thank you for shopping at The Flower Pots Brewery

Here is our Returns and Refunds policy, if you aren’t entirely satisfied with your purchase from us.

Our Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • Products that do not meet these criteria will not be considered for return.

Please contact us, by email, before you send the product: retail@theflowerpots.co.uk

Send the product with its original packing and the receipt or proof of purchase, to: The Flower Pots Brewery, Brandy Mount, Cheriton, Hampshire, UK. SO24 0QQ

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Flower Pots Brewery.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Sale items can’t be refunded.


Have a question?

If you have any questions about our Returns and Refunds Policy, please contact us by email.

Inn & Brewery

Brandy Mount, Cheriton, Hampshire, UK. SO24 0QQ

Sat Nav Reference:

51.051091, -1.172099

The Inn

BEER

Monday - Saturday

12.00 – 23.00

Sunday

12.00 – 22.30

FOOD

Inn, Barn, Orchard & Takeaway

LUNCH

Monday - Thursday

12.00 – 14.30

Friday

12.00 – 15.00

Saturday - Sunday

12.00 – 16.00

DINNER

Tuesday - Saturday

18.00 – 21.00

The Brewery

BEER

Monday to Saturday:

10:00 to 18.00

Sunday:

12:00 to 18.00

Free Delivery

Monday to Friday:

Orders made before 23.00 will be delivered the following day.

Saturday:

Orders made before 23.00 will be delivered on Monday.

Sunday:

No Sunday deliveries

    INN
    ---

    BEER
    Mon - Sat
    12.00 - 23.00
    Sun
    12.00 - 22.30

    FOOD
    ----

    LUNCH
    Mon - Thurs
    12.00 - 14.30
    Fri - Sun
    12.00 - 16.00

    DINNER
    Tues - Sat
    18.00 - 21.00

    BREWERY
    -------

    FREE DELIVERY
    Hampshire

    Mon - Fri

    COLLECTION
    Mon - Sat
    10.00 - 18.00
    Sun
    12.00 - 16.00

    Please confirm you are age 18+