Returns & Refunds Policy

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Thank you for shopping at The Flower Pots Brewery

Here is our Returns and Refunds policy, if you aren’t entirely satisfied with your purchase from us.

Our Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • Products that do not meet these criteria will not be considered for return.

Please contact us, by email, before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to: The Flower Pots Brewery, Brandy Mount, Cheriton, Hampshire, UK. SO24 0QQ

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Flower Pots Brewery.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Sale items can’t be refunded.

Have a question?

If you have any questions about our Returns and Refunds Policy, please contact us by email.

    Welcome to The Flower Pots

    SO24 0QQ

    01962 771 735
    Monday - Saturday
    10.00 - 19.00
    12.00 - 19.00

    Takeaway Beer
    Click & Collect

    Wednesday Curry Night
    17.30 - 20.00
    Friday Fish or Pie & Chips
    17.30 - 20.00

    The INN is CLOSED
    01962 771 318

    Please confirm you are aged 18+